Privacy Policy

1. Information We Collect

When you use our website or contact us for water damage restoration, mold removal, or related services, we may collect the following types of information:

Personal Information: When you fill out a contact form, request a free estimate, or call us, we may collect your name, phone number, email address, property address, and details about your service needs. This information is provided voluntarily by you and is used solely to respond to your inquiry and provide our services.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and allows us to improve the user experience.

Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To respond to your inquiries, schedule inspections, provide estimates, and deliver water damage restoration, mold removal, and related services.
• Communicate: To contact you regarding your service requests, send appointment confirmations, provide status updates on ongoing projects, and follow up on completed work.
• Improve Our Website: To analyze website usage patterns, optimize our content and layout, troubleshoot technical issues, and enhance the overall functionality and performance of our site.

3. Information Sharing

Savannah Restoration Pros does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This may include payment processors, scheduling software providers, and insurance claim processing partners.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Cookies and Tracking

Our website uses the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Marketing Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption: Sensitive data transmitted through our website is protected using SSL/TLS encryption technology.
• Secure Storage: Personal information is stored on secure servers with restricted access. Only authorized personnel who need the information to perform a specific job are granted access to personally identifiable information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any personal information you believe is inaccurate or complete any information you believe is incomplete.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions as required by law or for legitimate business purposes.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

7. Third-Party Links

Our website may contain links to third-party websites. These linked sites are not under our control, and we are not responsible for the privacy practices or content of any linked site. We encourage you to review the privacy policy of every site you visit. Our inclusion of links to third-party websites does not imply endorsement of those sites or their content.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:

• Email: [email protected]
• Phone: (912) 465-2304